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Privacy Policy

Last updated: February 23, 2026

1. Information We Collect

When you use VideoBuffer, we collect information that you provide directly to us, including:

  • Account information (email address, name)
  • RTSP stream URLs and camera configurations
  • Recording settings (buffer duration, retention periods)
  • Payment information (processed securely through third-party payment providers)
  • Usage data and analytics (playback statistics, storage metrics)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our recording and playback services
  • Process and store your camera streams in our rolling buffer
  • Enable time-shift playback and DVR functionality
  • Send you technical notices, support messages, and service updates
  • Monitor and analyze usage patterns to optimize performance
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • All data transmissions are encrypted using SSL/TLS
  • Camera stream credentials are encrypted at rest
  • Video recordings are stored in encrypted cloud storage with redundancy
  • Access to user data is restricted to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Automatic deletion of recordings beyond your configured retention period

4. Video Recording and Retention

Your camera recordings are subject to your configured rolling buffer settings:

  • Recordings are automatically retained for the duration you select (24 hours, 7 days, 30 days, etc.)
  • Older recordings are automatically deleted when they exceed the retention period
  • When you delete your account, all recordings are permanently deleted within 48 hours
  • You can export clips from your buffer at any time before they expire

5. Third-Party Services

VideoBuffer integrates with the following third-party services:

  • Cloud Storage Providers: To store your video recordings securely
  • Payment Processors: To process subscription payments securely
  • Analytics Services: To understand usage patterns and improve our service
  • CDN Providers: To deliver video playback with low latency

These services have their own privacy policies, and we encourage you to review them.

6. Your Rights

You have the right to:

  • Access your personal data and recordings
  • Correct inaccurate data
  • Request deletion of your data and recordings
  • Export your recordings in MP4 format
  • Withdraw consent for data processing
  • Object to certain types of processing

To exercise these rights, please contact us at hello@ingestik.com.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Video recordings are retained according to your configured rolling buffer duration. When you delete your account, we will delete or anonymize your personal data and all recordings within 48 hours, except where we are required to retain it for legal or regulatory purposes.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication
  • Remember your playback preferences and player settings
  • Analyze site usage and performance
  • Provide personalized content and features

You can control cookie preferences through your browser settings.

9. Children's Privacy

VideoBuffer is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: